--- title: "Withdrawal button · Feature League" description: "A new mandatory feature of every online shop and app that sells at a distance. In the EU from June 2026, in Czechia from January 2027. Two buttons and a confirmation with date and time." url: https://featureleague.com/en/features/withdrawal language: en --- [Features](https://featureleague.com/en/features) / Web, iOS, Android # Withdrawal button A new mandatory feature of every online shop and app that sells at a distance. In the EU from June 2026, in Czechia from January 2027. Two buttons and a confirmation with date and time. - **Laws**: **4** laws - **Platforms**: Web, iOS, Android - **Updated**: 16 October 2026 - **Status**: Draft, awaiting review by the attorney ## What to solve - Throughout the withdrawal period the customer must have a “Withdraw from contract” button at hand, then a second “Confirm withdrawal” button, and straight away a confirmation with date and time. - The button in the account and also without signing in, for example from the order e-mail - Pre-fill what you already know - Send the confirmation e-mail straight away **Into UX:** The button must not hide in the footer or behind a sign-in. Where it comes from **Consumer Rights Directive 2011/83/EU (as amended by the Omnibus Directive 2019/2161)**, Art. 11a of Directive 2011/83/EU as amended by Directive (EU) 2023/2673, s. 1830a of the Czech Civil Code Whoever concludes contracts through an online interface where the consumer has a right of withdrawal must give them a withdrawal function. A prominent button labelled “withdraw from contract here” or with equally unambiguous wording, available throughout the withdrawal period, then a second button “confirm withdrawal”, and without undue delay a confirmation with date and time on a durable medium. EU directive · [Text](https://eur-lex.europa.eu/eli/dir/2011/83/oj) · [All features under this law](https://featureleague.com/en/laws/crd) · In Czechia: Czech Civil Code, s. 1810 et seq. (Act No. 89/2012 Coll.), amended by Act No. 159/2026 Coll. - A phone call, a paper form or a mandatory questionnaire as a condition of withdrawal is an unfair practice. - A questionnaire on the reason only voluntarily and after sending Where it comes from **Unfair Commercial Practices Directive 2005/29/EC**, aggressive practices Preventing customers from exercising their rights with disproportionate barriers is an aggressive practice. A phone call, a paper form or an extra questionnaire as a condition of withdrawal fall into that. EU directive · [Text](https://eur-lex.europa.eu/eli/dir/2005/29/oj) · [All features under this law](https://featureleague.com/en/laws/ucpd) · In Czechia: Czech Consumer Protection Act No. 634/1992 Coll. - A name, the order number and an e-mail for the confirmation are enough. - Nothing extra in the form Where it comes from **General Data Protection Regulation (EU) 2016/679**, Art. 5(1)(c) The withdrawal function may ask only for the data needed to identify the customer and the contract and to send the confirmation. EU regulation · [Text](https://eur-lex.europa.eu/eli/reg/2016/679/oj) · [All features under this law](https://featureleague.com/en/laws/gdpr) · In Czechia: Czech Act No. 110/2019 Coll., on the processing of personal data - In an online shop the function must work with a keyboard and a screen reader. Where it comes from **European Accessibility Act, Directive (EU) 2019/882**, European Accessibility Act On an online shop the withdrawal function is part of a service covered by the act and must work with a keyboard and a screen reader. EU directive · [Text](https://eur-lex.europa.eu/eli/dir/2019/882/oj) · [All features under this law](https://featureleague.com/en/laws/eaa) · In Czechia: Czech Act No. 424/2023 Coll., on accessibility requirements for certain products and services ## What the problem is For once the law describes the interface: how many buttons, what text, when it must be visible and what comes next. It covers every contract concluded through a website or an app that the customer can withdraw from, so subscriptions and services too. Do not confuse it with a button for cancelling a subscription. ## How to design it In the order detail a “Withdraw from contract” button, as prominent as the other actions. A click opens a short form with the name and order number pre-filled and a “Confirm withdrawal” button. Then a screen “We have received your withdrawal” with date and time, and the same e-mail. ## In the code The function has its own address that opens from a signed link in the order confirmation. The time is stored on the server. The button disappears when the period ends, and the period runs from delivery of the goods. ## Before you ship it - The button is available throughout the period, also without signing in. - The button wording matches the law. - The confirmation with date and time goes out straight away. - You can get through the function with a keyboard. The breakdown is a general explanation for developers and designers, not legal advice. Your feature may look different. When you need a binding assessment, write to Karel Navrátil as an attorney. [Write to Karel](https://featureleague.com/en/features/withdrawal#kontakt) --- Mgr. Karel Navrátil, attorney-at-law (Czech Bar Association No. 21034, company ID 19839448), Korunní 810/104, 101 00 Prague 10 · advokat@navratilkarel.com For AI agents: https://featureleague.com/en/agent.md The texts are general information, not legal advice on a specific matter.