Práva spotřebitele

Consumer Rights Directive 2011/83/EU (as amended by the Omnibus Directive 2019/2161)

Type: EU directive
Text: EUR-Lex
In Czechia: Czech Civil Code, s. 1810 et seq. (Act No. 89/2012 Coll.), amended by Act No. 159/2026 Coll.

Key dates

13 June 2014applies
19 June 2026withdrawal button for contracts concluded online under Directive (EU) 2023/2673 (Czechia missed the transposition deadline)
1 January 2027in Czechia the “withdraw from contract” button (s. 1830a Civil Code, Act No. 159/2026 Coll.)

Features it applies to

Withdrawal buttonAdd a withdrawal button. Throughout the withdrawal period the customer must have a “Withdraw from contract” button at hand, then a second “Confirm withdrawal” button, and straight away a confirmation with date and time.

obchod.cz/ucet/objednavky
Order 2026-1042delivered 14 OctWithdraw from contract
Withdrawal from contractConfirm withdrawal
Confirmation sent 16 Oct, 14:32
Withdrawal button4 lawsA new mandatory feature of every online shop and app that sells at a distance. In the EU from June 2026, in Czechia from January 2027. Two buttons and a confirmation with date and time.